Infrastructure

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Data Center

  • Brand new, state-of-the-art facilities located in a AAA-rated building
  • Dual electrical grid connections from independent substations
  • Internally redundant, bypassable 250 kVA UPS systems
  • Dedicated backup generator with automatic transfer switch and manual bypass
  • Fault-tolerant 6 * 10 Tons air conditioning system with humidity regulation
  • Air conditioning units and pumps connected to generator power for unlimited runtime in the event of utility power failure
  • Stratified air flow design for increased cooling efficiency and reduced energy costs
  • Non-service-affecting FM-200(r) Fire Suppression System with multiple zones, central control, and connectivity to the building fire system
  • Infrastructure built to comply with seismic code

 

Security

  • 24 x 7 onsite building security staff monitoring and engineering response
  • Elevator, office, and server room doors monitored for unauthorized or forced entry with local and building security response
  • "Mantrap" entry with key card access authentication
  • Segmented colocation and main server rooms
  • 24 x 7 CCTV (closed circuit television) surveillance and recording
  • Closed wiring conduits for all wire and fiber outside of the server room and within the colocation room
  • Limited staff access to server rooms
  • Access logging on all key card doors
  • Rotated off-site backups

Network

  • Fully redundant core switches, routers, and load balancers, utilizing 802.1w rapid spanning tree protocol (RSTP) for split-second failover and high availability
  • Multiple GigE backbone trunks for fast network performance and traffic spike tolerance
  • 99.9% uptime guarantee with SLA
  • 24 x 7 environment and network monitoring and response
  • Multiple, fault-tolerant upstream fiber connections
  • Fully burstable and dedicated bandwidth to every customer, at a minimum connection speed of 100 Mbps
  • Multi-homed network with BGP-advertised address space and connections to multiple Tier-1 providers
  • 1 x 1000Mbps T-systems
    1 x 1000Mbps Level3
    1 x 1000Mbps Cogent (backup only)
    1 x 1000Mbps Toronto Internet Exchange
    1 x 100Mbps Ottawa Internet Exchange
  • Latency-optimized routing with excellent connectivity to Canada, U.S. and rest of the World.